Effective September 15, 2026

Cancellation & Refund Policy

Canceling a subscription

For Apple subscriptions, cancel through Apple Settings or Apple subscription management. For web subscriptions, use the Stripe billing portal in your Resolved subscriber account. Cancel before the renewal date to prevent the next charge. Access normally continues through the end of the current paid billing period. Cancellation or expiration does not automatically delete your account or workspace records. To request permanent deletion, use Delete Account separately; export needed records and download media first.

Refunds

For Apple purchases, request a refund through Apple; Apple handles those refund requests. For web subscriptions, subscription charges are generally non-refundable after a billing period begins, except where required by law or when Resolved confirms a billing error. If you believe a charge is incorrect, contact us promptly so we can review it.

Plan changes

Plan upgrades, downgrades, credits, and prorations are handled by the billing provider for your subscription (Apple or Stripe) and shown before confirmation when applicable.

Payment disputes

Please contact resolved@kcrllc.biz before opening a payment dispute. We will review duplicate charges, unauthorized account activity, and service-access problems as quickly as practical.